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Technical Consultant
Up to £45,000
Are you an engineer with at least 24 months of recent IT support/ Linux experience?
Our well-established client are looking for a technical consultant to join their fast-growing team. The candidate will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team
Responsibilities:
- Act as escalation for the Technical Support team or Sales team for incidents that cannot be resolved.
- Interpreting client's requirements, identifying and addressing design parameters and engineering problems and ensuring solutions are implemented.
- Working with project managers to manage the lifecycle of the project
- Taking responsibility for individual projects as necessary
- Developing and maintaining procedures for any work to be carried out
- Schedule and monitor program activity to achieve an "on-time" result including follow-up with external suppliers to ensure timely response to action items.
- Ensure SLA's are achieved and client expectations are met (or exceeded).
- Ensure quality and profitable services are performed to agreed SLA's
- To ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.
- To assist in provision of reports for the business as necessary
- To attend Client Service Review Meetings as required
- To help develop and facilitate workshops and training courses
- To attend training sessions
- To enhance skills as required by passing exams as required by the business
- When necessary assist with the setup and configuration of devices
General Skills & Experience:
- Demonstrable track record in delivering technological environments. Highly analytical in problem solving with the ability to apply original and innovative thinking
- Display and apply knowledge of technologies including: Microsoft, Infrastructure Networks, Azure server virtualisation, Linux and an awareness and understanding of additional software programmes and technologies relevant to technical infrastructure environments.
- Minimum of 2 years' or more experience in the field.
Technical Skills:
- Thorough knowledge of managing teams and personnel
- Knowledge of installing, configuring and administrating Microsoft desktops/Server operating systems and Debian Linux
- A high level of oral and written communication skills in order to communicate effectively with senior managers, colleagues and other stakeholders
- Ability to research subjects, with a commitment to provide continuous improvement
- To work under pressure and think clearly in challenging situations in a logical manner
To be flexible in approach and be comfortable with a fluid organisational structure that requires both team work and self-sufficiency as necessary, with the ability to work under minimal supervision
If you are interested please contact me ASAP for more information on #####