Housing Officer, Milton Keynes

Salary: £33,462 - £37,180 dependent on skills and experienceHours: 35 hours (full time)Location: Mainly home based while covering a patch in and around Milton Keynes. There is a requirement to travel and to visit the regional office in Saffron Walden on a monthly basis.Benefits: 25 days excluding UK Public/Bank Holidays plus 1.5 days complimentary leave, option to purchase additional annual leave, car leasing scheme, healthcare cash plan, pension, plus more.About usHastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although for historic reasons, we also own some housing in urban areas.We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.About the roleAs one of our Housing Officers you will be responsible for delivering housing services directly to the residents on your patch reporting into a Housing Team Leader. You will deliver a range of great services to our residents, including:Letting empty homesEngaging with residentsManaging estate services and undertaking health and safety inspectionsTenancy managementManaging anti-sociable behaviourIn this role, no two days are the same. It provides a great opportunity to have a real impact on people’s lives, and to develop the skills and experience to start or progress your career in housing.About youYou will need to be customer focussed and enjoy getting out and about meeting our residents. You will able to work remotely and able to manage your time effectively.You will be organised, have an eye for detail and enjoy 'getting stuck in' to resolve resident issues, working in partnership with Hastoe colleagues and external organisations.You will need to be able to drive and have access to your own vehicle as all our Housing Officers cover their own geographical area.You will be as committed as we are in developing you in the role with access to training and career development. You’ll also need:Previous experience in housing management or a customer service backgroundKnowledge of rent collection processesCommitment to providing excellent customer serviceAnnual Leave: Starting at 25 days, excluding UK Public/Bank Holiday plus 1.5 days complimentary leave, along with the option to purchase additional leave.Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level plus 2%, up to a maximum of 8%.A personal note from Claire Owen, your hiring manager:“Working in the Housing team is great because no two days are the same. This role is a great opportunity to join an amazing team and organisation where you will be fully supported to develop and progress your career.”If you would like to find out more about the role please contact Claire Owen, Regional Manager, on 07917 178657 or for enquiries about the application process please contact the HR Team at ##### .This post is subject to background checks.
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