Customer Service Assistant

Customer Service Assistant

Braintree District Council

Temporary, Full Time

£12.70 per hour

Location: Braintree

Closing Date: Monday 13th May 2024

Essex County Council (ECC) are delighted to be supporting Braintree Council to recruit a Customer Service Assistant

The Opportunity:

We have an exciting opportunity for a Customer Advisor to join our Customer Services Team, to cover a 6 month secondment, covering the hours of 8.30am to 5pm.

Working as part of a busy team, you will provide a front-line service to customers and staff - in person, by telephone, email and web. Dealing with the public, you will provide advice, interpret queries and re-route customers across a range of Council services.

The Customer Service Centre receives over 150,000 customer contacts a year, across various access channels, and you will be handling everything from arranging a waste collection to processing food voucher requests, as well as taking call back messages for busy departments.

We are looking for an individual who is committed to providing a high quality, customer-focused service and will work with customers and staff to achieve positive outcomes.

You will have excellent communication and keyboard skills, be friendly and approachable with the ability to work under pressure on your own or as part of a team. Grades A-C, or equivalent in English and Maths are essential.

At this current time our team is working a hybrid pattern i.e., a mixture of office and home working. The successful candidate will be required to attend the office at Causeway House whilst completing induction training.

Why choose Braintree District Council?

Braintree District Council is a great place to work. We pride ourselves on our creative, innovative and forward thinking approach that is led by our staff. We are committed to having an engaged workforce who understand our strategy and how they can help deliver it.

Staff benefits

* Competitive pay and benefits

* Flexible working

* Free parking

* Local government pension scheme

* Learning and development for all staff

* Staff recognition schemes

* Extensive health and wellbeing programme including discounted gym membership

* Employee assistance programme

For further information about the post and to apply online, please click here or visit our website

Closing date for receipt of applications: Midnight on Monday 13th May 2024

Please Note - Essex County Council is advertising this role on behalf of Braintree District Council and if successful you will be employed by Braintree District Council