Assistant Shop Manager (Harrogate)

We’re recruiting an Assistant Shop Manager forour wonderful shop in Harrogate!At Blue Cross, we’re more than just colleagues – we’re one team, dedicated to making a difference in the lives of pets and their owners. Join us and be part of something truly special!More about the roleBlue Cross is a leading UK animal welfare charity, with a network of over 50 charity shops across England and Wales.Our dedicated supporters generously contribute various items – from clothing to books, toys, household goods, and soft furnishings – all of which find their way into our shops and online platforms. The funds raised through these sales play a pivotal role in supporting Blue Cross’s mission: aiding sick, injured, and homeless pets and ensuring the care of over 40,000 animals each year through our rehoming, veterinary, and education programmes.As our Assistant Shop Manager in Harrogate, you’ll work closely with the Shop Manager, overseeing day-to-day shop operations, including generating donations, managing displays and merchandising, coordinating stock deliveries and collections, maintaining records, and handling cash.Additionally, you’ll play a key role in recruiting, training, motivating, and managing a dedicated team of volunteers, ensuring they are aligned with our cause and equipped with the necessary skills and knowledge to thrive in their roles. Together with the Shop Manager, you’ll shape the shop’s direction at a local level, fostering a welcoming and engaging environment for both customers and volunteers alike.Our Harrogate shop opens Monday to Saturday, 09:00 to 17:00. Your shift pattern may vary week by week to accommodate business needs and the availability of staff and volunteers, including weekend work and occasional lone shifts. Flexibility is key, as there may be time when you’re required to cover for the Shop Manager, necessitating additional hours.About youYou’ll have previous experience in a retail environment and familiarity with cash handling and reconciliation. Excellent customer service skills are a must, along with the ability to provide a positive and welcoming experience for customers.In this role, being a great team leader is important. You’ll be able to motivate and guide a team of volunteers to ensure the seamless operation of the shop.Flexibility is essential as the working schedule may change weekly to accommodate business demands and staff availability, often involving weekend shifts. Comfort with occasional lone working and willingness to work extra hours when necessary are crucial, showcasing adaptability and a proactive approach to shop management.You will have: Previous experience of working in a retail environmentCash handling and reconciliation experienceExperience of leading a teamExperience of providing great customer experience
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