Account Manager

Account Manager
We have an exciting opportunity for an Account Manager looking to work with high-profile brands in a fast-paced environment where no two days are the same.
This role is office-based In Armagh, Northern Ireland. Applicants looking for a fully remote position will not be considered
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.
The Company
Ripple Creative is a forward-thinking, dynamic, and creative agency generating new ideas and creative solutions for some of the biggest firms in the UK and Ireland. An award-winning agency, we specialise in working closely with knowledgeable in-house marketing teams and business owners, in marketing strategy and brand support across multiple media. We pride ourselves on nurturing a truly open, collaborative, and enjoyable work culture where employees are highly valued and given work that challenges and excites.
The Position
As an Account Manager, you will be responsible for managing and nurturing client relationships while overseeing the delivery of creative and marketing projects from start to finish. Acting as a primary point of contact for our clients and working closely with our internal teams to ensure projects are delivered on time and within budget, while also exploring opportunities for upselling and business growth.
The day-to-day role:
Client Relationship Management : Delivering exceptional customer service and communication between our clients and our internal teams, building and maintaining strong relationships by understanding clients' business goals, strategic objectives and campaign briefs and communicating these internally.
Project Oversight : Oversee the end-to-end management of creative projects, from briefing to final delivery. Collaborate with creative and marketing teams to ensure projects are delivered efficiently and align with clients' expectations and agency standards projects
Budget Management:
Manage project budgets and timeframes, including liaising with our internal teams to plan and coordinate cost estimates, project schedules, campaign reviews and reports. Keeping abreast of the work schedule to ensure client expectations are managed and projects are delivered within agreed budgets while maintaining agency standards.
Account Growth : Identify opportunities for account growth and upselling by understanding clients' evolving needs and in collaboration with design and marketing teams, propose new services or creative solutions.
Problem-Solving:
Address client concerns and issues promptly and effectively. Find solutions to challenges that arise during projects, ensuring client satisfaction.
Performance Analysis:
Monitor and analyse campaign performance and other key metrics. Provide clients with regular reports and insights, offering recommendations for future improvements.
Do You Have What We’re Looking For
Bachelor’s degree in marketing, advertising, business, or a related field.
Proven experience in account management or client services roles, preferably within a creative design agency.
Strong understanding of marketing and branding principles.
Excellent communication skills and ability to build long-term relationships.
Strong attention to detail, organising and processing, and proofing work, with a passion for planning and the ability to manage multiple projects, prioritise tasks effectively and deliver under pressure.
Analytical and problem-solving abilities.
A proactive approach and a strong sense of ownership.
A positive, self-motivated team player with a focus on delivering exceptional client service and driving continuous improvement.
Benefits
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Competitive Salary
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Annual company performance profit share scheme
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Collaborative and creative work environment
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Working within a rapidly growing agency with the opportunity for professional development and career progression
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Based in Armagh with onsite free parking
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Flexible working policy
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Full-time, Permanent
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20 days holiday per annum plus bank holidays
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Health and Wellness Programme
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Company pension
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Cycle to work scheme
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Eye care vouchers