Account Manager

A high impact and high ownership role which will see the successful candidate shape the future of a fast-paced e-commerce start-up. You
will be the main point of contact for our clients on a day-to-day basis, working closely with them to move both operational and strategic levers that drive growth on their account. This is a truly exceptional role where you will work closely with clients to devise, execute and iterate new strategies; you’ll also leverage your own knowledge and the collective knowledge of the team to solve problems and encode these in our core operating frameworks, processes and tools. Between working with clients and helping build our business, no two days will be the same.
Core Responsibilities You will be the ultimate owner for the operational success of your clients’ performance on Amazon. You will also be responsible for their retention and growth in line with Expert Edge’s commercial goals. The core focus will be to coordinate the creation and execution of a successful growth strategy, to manage internal and external stakeholders to ensure successful delivery and to analyse progress for risk/opportunity. You will have full autonomy to make tactical, creative or strategic recommendations in the pursuit of these goals and will also be a key part of building out the processes that support the ongoing effectiveness of the Amazon Operations team.
The main duties of this position are as follows: Brainstorm ideas
and identify opportunities for growing customer accounts Create multi-threaded strategies
to grow revenue for clients, within the boundaries of AMZ best practise – including catalogue improvements, promotional activities, advertising, inventory management and international expansion.
Communicate these strategies , alongside associated trade-offs and dependencies, and support resource planning with your customers to execute effectively.
Manage the delivery of these strategies
through to completion – owning the account management and reporting/analytics piece while working alongside our specialist advertising, content and design teams.
Work quickly to resolve issues
as they arise and/or anticipate ways to mitigate future issues.
Analyse data
to report on client progress, sense check the effectiveness of your strategies and iterate new experiments or ideas based on the data.
Gauge customers’ levels of engagement
with the company and provide feedback to the other teams regarding product and service improvements Essential skills and experience Proven ability to operate effectively in a fast-paced, entrepreneurial startup in which cross-functional teamwork and initiative
Strong operational knowledge of the Amazon retail platform (Vendor, Seller or both)
Strong project management and organisational skills
Ability to multitask
Excellent communication, listening and presenting skills
Strong analytical capabilities, with the ability to translate these into commercial strategies
Fluent in spoken and written English Nice to have but not essential Experience of working in a Digital Agency or at Amazon
French, German or Spanish language skills About Expert Edge Expert Edge was founded in order to help brands grow their business with Amazon. We’ve built a team of Amazon consultants from ex-Amazon employees, vendors and sellers to gain a 360-degree view of how to successfully sell and grow businesses on Amazon. We have spent the past 3 years driving growth for brands on Amazon and developed a unique, data-driven approach, starting with the customer and working backwards. We help our clients rank their products higher on Amazon, increase their sales and improve their profitability.
We pride ourselves on having a truly great culture and working environment. You’ll work with extremely knowledgeable and high performing colleagues in a mature, learning driven and fun environment. Our philosophy is to hire bright, motivated and capable people, provide the supporting structures for them to be successful and then get out of the way! If you value intellectual engagement, independent working and truly making a difference to the trajectory of a fast-growing business, this is the right place for you.
Company pension scheme
Cycle to Work Scheme
Tech salary Sacrifice Team
Employee Benefits, Wellbeing and Discount programme
Opportunities for personal growth and learning, every single day.
Opportunity to grow with an expanding company and learn about the workings of the worlds largest online retailer in the process.
A flat, startup culture. Everybody is encouraged to participate in discussions and contribute.
High-trust environment. We believe in giving autonomy to all our employees with flexible working. LONDON Trading AddressHavas Market LtdThe HKX Building,3 Pancras Sq,London N1C 4AGUnited KingdomRegistered OfficeHavas House,Hermitage Court,Hermitage Lane,Maidstone,ME16 9NT
Expert Edge / Havas Market is an Amazon Advertising Advanced Partner
Expert Edge / Havas Market is an Amazon Ads AdTech Reseller
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